WHO CAN PARTICIPATE IN OUR RIDER REWARDS PROGRAM?
Any customer of FX Caprara Harley-Davidson® is able to join the Rider Rewards program and start earning points today. Although, commercial accounts and dealer employees are excluded from participating. Rewards can only be used by the original customer who joined the program or a member of their immediate household. FX Caprara Harley-Davidson® reserves the right to request photo identification with the proper address upon signup and Reward Coupon redemption.
HOW DOES THE RIDER REWARDS PROGRAM WORK?
You can easily join our program during your next visit to FXCHD. Any of the point-of-sale associates can issue a Rider Rewards number and assign it to your retail account at the dealership. Points will be automatically credited to your Rider Rewards account with each qualifying purchase, and points will most likely be available to redeem within 48-72 hours after purchase. Returns are subject to a deduction of points earned from the original purchase.
HOW ARE RIDER REWARDS POINTS EARNED?
Customers will receive 1 point for every $1.00 spent on qualifying purchases at FX Caprara Harley-Davidson®. FX Thunder H.O.G.® Chapter Members will receive 1.5 points for every $1.00 spent on qualifying purchases. Plus, FX Thunder H.O.G.® Chapter Members can earn additional points throughout the year by attending select rides and events.
Becoming a chapter member is easy! All you need is a National H.O.G.® Membership (which comes with a lot of benefits as well - visit HOG.com for more details), complete a FX Thunder H.O.G.® Enrollment Form, and drop it off with Dawn at the Dealership. Or you can mail it to:
FX Caprara Harley-Davidson®
C/O Dawn Fontaine
Adams Center, NY 13606
Once you decide to redeem a coupon, the points will automatically subtract from your balance. There are higher coupon amounts at each point level, and you may choose to accumulate points over time.
WHAT PURCHASES QUALIFY TO EARN POINTS?
Qualified purchases include regular purchases on parts, clothing, general merchandise, and service. Purchase/item exclusions to earning points include: specially priced items, gift cards, taxes, fees, online purchases, vehicle purchases, and certain service procedures including, but not limited to, labor, inspections, and collision/warranty work. Special orders may be eligible to earn points, but points will not be applied until the special-order item is paid for in full and picked up.
HOW DO YOU USE RIDER REWARDS POINTS?
Points are redeemed to a coupon that you create and print by accessing your account through the “login portal” linked at the top of this page. You will need your original Rider Rewards number and “secret pin” (provided to you during signup at the dealer) to set up your login information. The coupon will have an expiration of 30 days from the coupon’s creation date, so make sure to print it and bring it to FX Caprara Harley-Davidson® to be used towards your next purchase.
Alternatively, you may ask any of our point-of-sale associates to use your points and create a coupon for you in-store. Please be aware that with this method, the coupon must be applied to an immediate purchase, as it will be invalid for future use.
At the time of purchase, only full coupon values will be applied, and any unused coupon dollars cannot be placed on a gift card or on account.
WHAT ARE THE COUPON VALUES?
HOW CAN YOU TRACK YOUR RIDER REWARDS POINTS?
Register using the link to the account login portal at the top of this page to view your current point balance. We may also send you occasional informational emails about your rewards account. You can also stop by FX Caprara Harley-Davidson and ask an associate — we would be happy to look up your balance for you.
DO RIDER REWARDS POINTS EXPIRE?
Yes, your point balance will expire 120 days after your last qualifying purchase. Check-ins at the dealership and/or earning points through FX Thunder H.O.G.® activities do not qualify as a purchase.
OTHER TERMS & CONDITIONS
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